Fitpass Reviews
Fitpass has an overall rating of 3.0 based on 23 reviews. Customer feedback on Fitpass is mixed: Fitpass reviewers highlight positive aspects like variety of fitness options, flexible membership plans, user-friendly app, good customer support, which strongly appeal to fitness enthusiasts, busy professionals, individuals seeking flexible workout options. However, Fitpass is often criticized for its limited availability in some areas, occasional technical issues, higher pricing for premium services, cancellation process can be complicated.
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How would you rate Fitpass?
All Fitpass Reviews (23)
james-Kluge
May 21, 2026
"Account activation took a little while"
i mean, the onboarding was fine overall, but it wasn’t the smoothest start. I had to wait a bit for my account to get activated and ended up following up once. After that, the app worked okay, but the setup process could definitely be quicker. Not a bad experience, just average for me.
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Amanda.westover
May 20, 2026
"Started okay, then it got disappointing"
At first I thought the gym seemed decent enough, but that changed quickly. The place felt dusty, and the washrooms didn’t seem like they were being cleaned properly. I went in expecting a normal workout, but by the end I was just annoyed.
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williamspivey4500
May 16, 2026
"I’ve been using Fitpass for a while…"
I’ve been using Fitpass for a while, i like that it gives me flexibility with my subscription. Being able to pause it or switch plans when my schedule changes has been really useful. That said, I did find some of the rules a bit confusing at times, and when I reached out to support, it took a while to get a response. Overall, it’s not a bad service at all, I just wish things were explained a little more clearly.
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herbert1986
May 11, 2026
"Had a small billing issue where I…"
Had a small billing issue where I got charged extra after my plan renewed. The refund wasn’t instant, so I had to hit up support twice. They were kinda slow to reply, not gonna lie, but they did refund the money after a few days. Overall, it wasn’t a bad experience, just wish the refund process was quicker and more clear.
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NGUYEN
April 22, 2026
"Using Fitpass has been alright overall. Most days…"
Using Fitpass has been alright overall. Most days, I can check in without any issue and get on with my workout. The weird part is, every now and then the app suddenly takes forever or the gym staff has to verify things manually. One time I almost missed my slot because of it, which was frustrating. It’s not a bad service, but I really wish the check-in process was faster and more reliable. For now, it feels average to me, so I’d give it 3 stars.
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ShaunElwood
April 09, 2026
"Not the easiest thing to figure out"
I tried using it and it was hard to figure out at first, maybe it gets better once you spend more time with it but I kept getting frustrated because things didn’t feel very clear and I wasn’t always sure what I was supposed to do next.
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Virginia_glenn96
March 25, 2026
"Gyms pretty much everywhere"
I travel a lot, and it’s kind of ridiculous how often I can find a gym nearby. Almost everywhere I go, there’s a location I can use, which makes it way easier to keep my routine going without overthinking it.
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hello_samuel062
March 09, 2026
"Not Worth the Money"
I wouldn’t bother with this. It just didn’t feel worth it at all, and stuff like this always ends up being a letdown. I expected better, but it was disappointing overall...
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MarjorieHopper_22
March 03, 2026
"Diet advice was okay, but kind of hard to describe"
It was helpful here and there, but the meal plans felt a little too generic for me. Hard to describe exactly, but it just didn’t feel super personalized or like it really fit my routine.
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AVEY
March 03, 2026
"Really clear and easy to deal with"
I just liked how straightforward everything felt with Fitpass. From the beginning, I was getting updates about my plan, gym access, and renewal stuff without having to keep asking again and again. I had one small doubt too, and their support reply was simple, not all over the place. No weird hidden things or confusing messages, which I really appreciated. Overall, it just felt smooth and clear, and that made a big difference for me.
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marieneville8916
February 23, 2026
"I had this weird issue where my..."
I had this weird issue where my Fitpass booking just wasn’t showing up in the app, and at first I was like okay, here we go, this is probably going to take forever. I messaged customer support anyway, and they replied within a few hours, which was better than I expected.
They did check it properly and the booking got fixed the same day, so that was a relief. I did have to explain the whole thing twice, which was a little annoying in the moment, but they were polite and actually helpful, so overall I’d say it was a good experience. Giving it 4 stars.
They did check it properly and the booking got fixed the same day, so that was a relief. I did have to explain the whole thing twice, which was a little annoying in the moment, but they were polite and actually helpful, so overall I’d say it was a good experience. Giving it 4 stars.
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alonzocain2813
February 23, 2026
"Referral reward thing was kind of a headache"
I signed up using a referral and later shared my own code with a few friends, expecting it to be straightforward. It wasn’t. The reward just sat there as pending for days, and every time I contacted support they basically told me to wait, without giving any real update. Then suddenly, after a bunch of follow-ups, I only got part of the reward. Great. The app itself is fine, but the referral rewards process feels badly managed. Not the best experience.
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hello_evelyn920
February 23, 2026
"The trainer didn’t really seem to know what they were doing"
I had a session the trainer was giving me all this random advice that didn’t really feel connected to what I was doing. When I asked about my form, they couldn’t really correct it in a way that made sense, and that made me feel kind of unsafe. I just didn’t feel confident trusting them with that kind of stuff.
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LORD
February 08, 2026
"Finally, a gym booking that didn’t turn into a whole drama"
I used Fitpass to book a gym slot near my office, it was way smoother than I expected. Usually with these things there’s always some annoying back-and-forth, calling the gym, confirming timings, or showing up and being told they don’t see the booking. But this time, the app actually showed the timings clearly, the confirmation came through quickly, and I didn’t have to chase anyone. I went to the gym, they accepted the booking without any fuss, and that was it. Simple, quick, and thankfully not another frustrating app experience...
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carolyn.Holliman
January 13, 2026
"Got boring fast"
Fitpass is okay, but the workout options near me feel really limited. It’s the same types of classes popping up most days, and after a few weeks I was already bored. I expected way more variety with something like this. Like, how is this okay if the whole point is having different workouts to choose from?
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davidgeyer8171
January 06, 2026
"Felt Like I Was on My Own"
I went in hoping there’d be some kind of community vibe to keep me motivated, but it never really felt that way. I’d show up, do my thing, and leave without really connecting with anyone. After a while, it started feeling lonely, that made it way too easy to stop going.
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DebraHorn
January 05, 2026
"Home workouts felt a bit underwhelming"
I tried the home workout videos on Fitpass for a few weeks, i was kind of hoping they’d keep me more motivated. Some videos were decent, especially on days when I just wanted to move a little, but a lot of them started feeling repetitive and not explained that well. The video quality was just okay too. If you’re in a lazy mood and only want some basic movement, it can work, but I expected better variety and more polished content.
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Bert_vandy76
December 16, 2025
"Fitpass is okay overall, but it depends…"
Fitpass is okay overall, but it depends a lot on the gym you pick. A few partner gyms near me had old equipment and the changing rooms weren’t the cleanest. I’d say it’s worth using, just make sure you check the place out before you go.
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john_Johnson89
December 14, 2025
"Finally keeping better track of my goals"
I’ve been using this app to stay on top of my goals, and it’s been genuinely useful. The progress insights make it easy to see how I’m doing and help keep me motivated
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derek2001
December 10, 2025
"Logging in has been easier than I expected"
I was a little nervous about getting into my account at first. You know that moment where you think, okay, is this going to be a headache? But the Fitpass login has actually been smooth. The OTP shows up quickly, and I can update or manage my profile without getting stuck. I did switch phones once and thought, great, now I’m locked out, but support helped me get back in fast. So far, no drama, which is exactly how I like it
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